SUPPORT
Help & Support
Controlled-beta support
Review documentation and operational controls first. If the issue remains, collect the safe details below without including credentials or private signing material.
What support can help with
Account access and onboarding; wallet or trading-account connections; AI-provider and Private Server setup; billing, privacy, export, or deletion; blocked actions and approval states; interface defects; and product feedback.
What to include
Share the page where the issue occurred, what you expected, what appeared instead, the approximate time and timezone, and a visible request or artifact ID if one was shown.
Never send secrets
Do not include seed phrases, private keys, full API keys, access tokens, signatures, raw transactions, or payment-card details. Redact unrelated personal and financial information from screenshots.
Urgent execution safety
If you believe an execution permission is unsafe, use available stop, cancel, close, or revoke controls and confirm venue-level or wallet-level revocation directly where applicable.
What support can help with
Account access and onboarding; wallet or trading-account connections; AI-provider and Private Server setup; billing, privacy, export, or deletion; blocked actions and approval states; interface defects; and product feedback.
What to include
Share the page where the issue occurred, what you expected, what appeared instead, the approximate time and timezone, and a visible request or artifact ID if one was shown.
Never send secrets
Do not include seed phrases, private keys, full API keys, access tokens, signatures, raw transactions, or payment-card details. Redact unrelated personal and financial information from screenshots.
Urgent execution safety
If you believe an execution permission is unsafe, use available stop, cancel, close, or revoke controls and confirm venue-level or wallet-level revocation directly where applicable.